Refund & Returns Policy

Effective Date: April 8, 2026
Applicable Region: United Kingdom

At Buzebook, we aim to provide a reliable and transparent service. Please review our policy below before making a purchase.

Return Eligibility

You may request a return within 14 calendar days from the date your order is delivered.

To be eligible for a return:
• The item must be unused and in its original condition
• The item must be returned in its original packaging
• A return request must be approved before sending the item back

Returns sent without prior approval may not be accepted.

How to Request a Return

To request a return, please contact us at: contact@buzebook.com

Please include:
• Your order number
• Reason for the return
• Photos (required if the item is damaged, defective, or incorrect)

Once your request is approved, we will provide return instructions.

Return Shipping Costs

• If the item is damaged, defective, or incorrect, we will cover the return shipping cost.
• If the return is due to change of mind, the customer is responsible for return shipping costs.

We recommend using a tracked shipping service for all returns.

Non-Returnable Items

The following items are not eligible for return:
• Items that have been used or damaged after delivery
• Items marked as final sale
• Items clearly stated as non-returnable

Exchanges

Exchanges are only offered for items that are damaged, defective, or incorrect.

For other cases, you may return the item (if eligible) and place a new order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:
• Your order number
• Description of the issue
• Clear photos of the item and packaging

We will review your request and arrange a replacement or refund where applicable.

Refund Processing

Approved refunds will be issued to the original payment method.

• Refunds are processed within 5–10 business days after receiving and inspecting the returned item
• Processing times may vary depending on your payment provider
• No restocking fees are charged

Refunds may be refused if:
• The item does not meet the return conditions
• The item is returned used, damaged, or incomplete