Refund & Returns Policy

Effective Date: Jun 8, 2026
Applicable Regions: United Kingdom & United States

At Buzebook, we aim to provide a reliable and transparent service. Please review this policy carefully before making a purchase.

🔄 Return Eligibility

You may request a return within 14 calendar days from the date your order is delivered.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be returned in its original packaging

  • A return request must be approved before sending the item back

Returns sent without prior approval may not be accepted.

📩 How to Request a Return

To request a return, please contact us at: contact@buzebook.com

Please include:

  • Your order number

  • Reason for the return

  • Photos (required if the item is damaged, defective, or incorrect)

Once your request is approved, we will provide return instructions.

📦 Return Shipping Costs

  • If the item is damaged, defective, or incorrect, we will cover the return shipping cost

  • If the return is due to change of mind, the customer is responsible for return shipping costs

We recommend using a tracked shipping service for all returns.

🚫 Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used or damaged after delivery

  • Items marked as final sale

  • Items clearly stated as non-returnable

🔁 Exchanges

Exchanges are only offered for items that are damaged, defective, or incorrect.

For other cases, you may return the item (if eligible) and place a new order.

⚠️ Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Description of the issue

  • Clear photos of the item and packaging

We will review your request and arrange a replacement or refund where applicable.

💳 Refund Processing

Approved refunds will be issued to the original payment method.

  • Refunds are processed within 5–10 business days after receiving and inspecting the returned item

  • Processing times may vary depending on your payment provider

  • No restocking fees are charged

Refunds may be refused if:

  • The item does not meet return conditions

  • The item is returned used, damaged, or incomplete

📍 Contact Information

Buzebook
19 Vandyke Cross
Eltham, London, SE9 6DE
United Kingdom

📧 contact@buzebook.com
📞 +44 7521 638 904

Working Hours:
Monday – Friday, 9:00 AM – 6:00 PM (UK time)

🔄 Policy Updates

This policy may be updated from time to time.

The version available on our website at the time of purchase will apply to your order.